1. Who is responsible for your data
ADVENTURE CRUISES is the trading brand through which we provide our services. For data protection purposes, the controller is OCEANGATE TRADING – FZCO, located at IFZA Business Park, DDP, P.O. Box 342001, Dubai, United Arab Emirates.
For any privacy-related questions, you can contact us at info@adventures-cruises.com.
2. Information we collect
When you contact ADVENTURE CRUISES, we may collect the information you provide, such as your name, email address, telephone number and any comments included in your enquiry.
We may also receive information about how your enquiry originated, such as the language or website used, the page or form submitted, referring pages and campaign information where available.
Our technology providers may process basic technical information needed to operate and maintain their services, such as IP address, browser, device and technical logs.
Please do not send passport details, payment information, health information or other sensitive personal data through our general enquiry forms.
Providing information is voluntary, although we need sufficient contact details to respond to your enquiry.
3. How we use your information
We use your information to:

• respond to enquiries;
• assist travellers;
• manage relationships with agencies, cruise lines, partners and suppliers;
• follow up on enquiries and relevant business opportunities;
• comply with applicable legal obligations.

Where an enquiry relates to a potential service, we may process the information needed to take steps you request before any agreement is entered into.
Certain professional communications may be processed on the basis of our legitimate interests in managing business contacts and relationships, where permitted by applicable law and taking your rights and reasonable expectations into account.
Submitting a form does not automatically subscribe you to a newsletter or authorise unrelated marketing communications.
4. Website analytics
With your permission, this website uses Google Analytics to help us understand how visitors use the site.
If you accept analytics, Google Analytics may process technical and browsing data to help us understand how the website is used. You can change your choice or withdraw consent at any time in Cookie settings. Withdrawing consent does not affect processing that was lawful before you withdrew it.
We also use Tilda’s basic website statistics.
These tools may process online identifiers, browser and device information, page URLs, referring pages and interactions with the website.
Further information is available in our Cookie Policy.
5. Who may access or receive information
Access to enquiries is limited to authorised personnel and service providers that need the information to operate our services, respond to enquiries and manage business relationships.
We may use providers for website hosting, forms, email, customer relationship management, messaging and analytics. These providers process information only in connection with the services they provide to us.
Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.
6. International processing and transfers
ADVENTURE CRUISES operates internationally, and personal data may be processed in the United Arab Emirates and in other countries where our authorised personnel or service providers operate.
Where personal data is transferred internationally, we take the measures required under the laws applicable to the relevant processing.
7. Retention
Enquiries that do not result in an ongoing commercial relationship are reviewed after 12 months and deleted unless there is a legitimate reason or legal requirement to retain them for longer.
Where a commercial relationship develops, we retain information for as long as necessary to manage that relationship and comply with applicable legal obligations.
8. Your rights
Depending on applicable law, you may have rights to access, correct or delete your personal data, restrict or object to certain processing and, in some circumstances, request portability or withdraw consent.
To exercise your rights, contact us at info@adventures-cruises.com.
We may request information reasonably necessary to verify your identity and handle your request.
You may also lodge a complaint with the competent data protection authority. If you are in Spain, you may contact the Agencia Española de Protección de Datos (AEPD).
9. Contact and updates
If you have any questions about this Privacy Policy or how we handle personal data, contact us at info@adventures-cruises.com.
We may update this policy when our services, providers or applicable requirements change. The current version will always be available on this page.
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